Email and web deliver sharpest blow to Royal Mail fortunes

Published December 2, 2008, 11:20 am, Guardian Unlimited

Royal Mail's letters business is being hit harder by competition from electronic alternatives, such as email and the internet, than it is by rival mail operators. The company has released figures that are understood to show its profits taking a £500m a year hit from e-substitution compared with the £100m cut attributed to competition. The analysis is understood to have been submitted by ...

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